Politique de remboursement

 

Unshipped Items Return Policy

25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.

 

Shipped Items Return Policy

For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.

Warranty Policy

Beginning from the date of delivery, purchased products include a 2 years warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

Please note that the warranty policy does not apply to the following situations:

Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage.

 

How do I initiate a return or exchange?

To start a return or exchange, contact our customer service team with your order details and reason for the return. They will guide you through the process and provide a return authorization if your request meets our policy requirements. Shipping costs for returns may apply unless the product was defective or incorrect.

 

When will I receive my refund?

Refunds are processed as soon as the returned item has been inspected and approved. It typically takes 5–7 business days for the refund to appear in your account, depending on your payment method. For questions about the status of your refund, feel free to contact us.